STAFF BRIEFING: RUNNING THE LOYALTY CARD AT THE COUNTER
Print this for the break room. It covers the questions staff get asked most.

What to say
[ ] Ask at checkout: "Are you on our loyalty card?"
[ ] If not: "Scan this with your camera. No app, it saves to your phone wallet."
[ ] When a reward is ready: tell the customer before they pay.

Common situations
[ ] Customer has no smartphone: offer to look them up by email or phone and add the stamp manually.
[ ] Scan does not work: add the stamp manually and note it.
[ ] Customer wants stamps for a friend: one stamp per visit, per the rules.
[ ] Customer asks about their data: they can see and delete their account from the customer app.

Source: https://loyaltey.com/free-tools/loyalty-templates