Help Center
Find answers to common questions and get the support you need.
Frequently Asked Questions
How do I scan a QR code?
Open your camera app or the loyalty app and point it at the QR code displayed at the business. Your stamps will be automatically added to your card.
How do I install the app on my phone?
Visit our website on your mobile browser and tap 'Install App' or 'Add to Home Screen' when prompted. The app works offline once installed.
How do I create a loyalty program?
Sign up for a business account, then go to Programs in your dashboard. Click 'Create Program' and follow the setup wizard to customize your stamps and rewards.
How do I change my subscription plan?
Go to Settings > Billing in your business dashboard. You can upgrade, downgrade, or change your plan at any time. Changes take effect immediately.
How do I add staff members?
Navigate to Settings > Team in your dashboard. Click 'Invite Member' and enter their email. They'll receive an invitation to join your business account.
Which languages does Loyaltey support?
The dashboard, customer pages and customer messages are available in 19 languages: English, Norwegian, Swedish, Danish, Finnish, German, French, Spanish, Italian, Dutch, Polish, Portuguese, Czech, Greek, Hungarian, Romanian, Bulgarian, Japanese and Korean.
Where is my data stored?
Loyaltey runs on Railway behind Cloudflare. Every provider that processes data, and where it is located, is listed on our subprocessors page, and you can sign our Data Processing Addendum.
Which POS systems work with Loyaltey?
Square, Toast, Clover, Lightspeed, PCKasse, Front Systems, ExtendaGO and Sitoo in store, and Shopify, WooCommerce and Shopware online. Some are activated on request; the integrations page shows the live status of each one.
How many customers can I have on each plan?
Starter includes up to 100 customers, Growth up to 2,500 and Pro up to 5,000. Enterprise has no customer limit.
Which currency am I billed in?
In the currency shown for your plan: Growth is billed in euros and Pro in US dollars. Paying yearly costs less than paying monthly.
Can I move my customers from another loyalty program?
Yes. Customers and their points balances can be imported from LoyaltyLion, Smile.io and Yotpo, and customer contacts can be imported from any CSV file.
Can customers see and delete their data?
Yes. Customers can download their data or delete their account themselves from their account settings.