Loyaltey

Switch from Smile.io to Loyaltey

Smile.io is a loyalty and rewards app built for online stores. Merchants usually look at Loyaltey when they also sell in a physical shop and want one card across the counter and the website. Loyaltey imports Smile.io customers and their outstanding points balances through the Smile.io API, so customers do not start from zero.

Stay with Smile.io if

  • You sell online only and want a rewards widget that lives inside your Shopify theme.
  • You rely on Shopify-app-store integrations that Loyaltey does not have.

Switch to Loyaltey if

  • Most of your customers buy in person and should not need an app or an online account.
  • You want Apple Wallet and Google Wallet cards, QR sign-up at the counter and POS auto-stamping.

What moves over

  • Customers, matched by email address, so nobody gets a duplicate account.
  • Each customer’s outstanding points balance, credited one-to-one, which makes a points program the natural target.
  • Enrollment in your Loyaltey program, so customers can keep earning the next day.

An import can be re-run safely: each customer’s balance is credited at most once, so a second run only adds customers who were not imported before.

What does not move over

  • Marketing consent. Consent given to another platform does not carry over, so imported customers start opted out until they opt in again.
  • Past activity history, achievements and tiers from the old platform.
  • Notifications: an import never sends "you earned points" messages to your customers.

Steps

  1. Create a points program in Loyaltey so balances carry over one-to-one.
  2. Contact us. We connect your Smile.io account with your API credentials and run the import with you.
  3. Replace the Smile.io widget and links with Loyaltey's QR code, wallet card and embed widget.
  4. Ask customers to opt in to messages again, since consent does not transfer.
  5. Cancel Smile.io after you have checked the imported balances.

Feature by feature: Loyaltey vs Smile.io.

Try Loyaltey free

The Starter plan is free for up to 100 customers, with no credit card. Growth is €29/month for up to 2,500 customers.